Shipping policy
Shipping and Freight Policy:
Free Shipping? Only available to contiguous U.S.
Shipping Times: After Fulfillment
- 1-5 Days Shipping (USPS, Fedex, UPS)
- Specific shipping selected at checkout:
How is shipping calculated?
We use the product length, width, height, and weight. We send this info through a custom system that calculates the absolute best box to combine your items into. This box and weight info is then sent within seconds to the carrier and back again to display the real time rates. We do not ever add money to our shipping rates.
How does freight work?
If shipping via truck, be aware that you must be able to accommodate a truck at your residence/business and that it is your responsibility to unload it. Some items cannot be unloaded without using a forklift/lift gate. If unloading by hand, be prepared to off-load the pallet that holds your order in approximately 15 minutes or you may be charged an additional fee by the trucking company for the extra time (possibly up to $100/hr).
Do not sign for your order until you have confirmed an identical count of boxes, bags, rolls, bundles, pails, etc. and have checked very carefully for apparent and/or concealed damage.
Please Help! We cannot win your claims for missing and/or damaged items unless you note a count discrepancy and/or identify damage on the bill of lading at the time of delivery!
Tracking and Receiving Orders:
All orders shipping via FedEx or USPS, except for drop-ship orders, you will be provided with tracking information via an email to the email address provided on the order on the day the order is shipped. Please contact us immediately if you think your shipment is lost or if your shipment arrives damaged.
When your order arrives, open the package immediately and inspect the content against the packing slip; it is especially important to check viability on living products immediately. Notify us immediately of any shortages or damage, do not discard any damaged items or shipping cartons. The shipping company may require an inspection prior to approving any claim.
Claims Policy:
Visible Damage, Concealed Damage, and Missing Content Claims - Visible Damage is defined as any damage to the packaging that is identifiable without opening the package at the time of delivery. Concealed Damage is defined as any damage that is not immediately noticeable at the time the package is opened or when the product is first used. Missing Content is defined as any package that is missing product that the packing slip states is included. These types of claims must be made directly to The Bio Soil Company within 5 business days of delivery. Any claims made after that time cannot be honored. Please contact The Bio Soil Company at 215.478.7761 or email Info@TheBioSoilCompany.com to make such a claim.
Incorrect Delivery and Lost Package Claims - Incorrect Delivery is defined as any incident where the driver delivers the package to the wrong address or individual. Lost Packages may occur in two ways. First, lost packages may occur when packages are not able to be located within the carrier's network. Second, a package may be considered lost when the carrier claims delivery was completed by leaving the package on the doorstep, but the customer cannot locate the package. Both incorrect delivery and lost package incidents are usually discovered through standard tracking of the package.
Claims for either of these problems must be made directly to The Bio Soil Company upon discovery. No claims will be honored after 30 days from shipment date. Please contact The Bio Soil Company at 215.478.7761 or email Info@TheBioSoilCompany.com to make such a claim.
Incorrect Product Claims – The Bio Soil Company must be notified directly within 30 days of shipment of any package received where contents are incorrect. Please contact The Bio Soil Company at 215.478.7761 or email Info@TheBioSoilCompany.com to make such a claim.